RETURN POLICY

COVID 19 Refund Policy:

As part of our COVID-19 response, we will temporarily not allow returns on certain items.

We do accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at contact@csluxurygifts.com

Exchanges

We only exchange goods if they are defective or damaged. We apologize in advance. In circumstances where you consider that a product is defective, you should promptly contact us at contact@csluxurygifts.com with details of the product and the defect. You can send the item you consider defective to:

C+S Luxury Gifts

5427 Rosemead Blvd.

San Gabriel, CA 91776

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Some items are non-refundable and non-exchangeable. These include: sale items, used items, skin care products, opened products.

4. Shipping

To return the item you purchased, please mail it to:

 C+S Luxury Gifts

5427 Rosemead Blvd.

San Gabriel, CA 91776

 Thank you! We appreciate you.